Christmas Help & Information

What date do your Christmas decorations go up?
Our Christmas decorations will be up by end of November.

If I can’t get there because of inclement weather?
Unless Coldra Court Hotel is forced to close due to the inclement weather, we will not be able to refund or transfer bookings.

Can you offer transport?
We provide complimentary shuttle transfers between 6pm and 1am to guests staying overnight at Tŷ Newport or Coldra Court Hotel and attending a Christmas party night at the Celtic Manor Resort or ICC Wales.

Do I have to pay for parking?
Yes, all of our carparks are chargeable. View charges here.

How do I order a taxi?
Taxis can be booked from the main reception desk.

Can you send me a Christmas brochure?
We do not have a printed Christmas Brochure. All information relating to festive stays, dining and party nights can be found on our website.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410 252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

What are your payment terms?
Full prepayment or a deposit is required at the time of booking, unless otherwise stated. If deposit is required, full balance is due 6 weeks prior. Payments are non-refundable, non-transferable.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410 252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
A £10 deposit per person is required at the time of booking. Remaining amount due 6 weeks prior to the event if it hasn’t been paid in full during the time of booking. Payments are non-refundable, non-transferable.

Can I book Christmas lunch if I am not a hotel guest?
Yes, visitors and hotel guests can book online here.

Can I visit the Coldra Court Hotel on Christmas Day if I am not a hotel guest?
Our hotel is open on Christmas Day to those who have a pre-booked reservation for either lunch or accommodation.

Will Santa be visiting on Christmas Day?
Please view our Christmas Day Lunch pages for more information.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410 252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

What are your payment terms?
A £25 deposit per person is required at the time of booking. Remaining amount due 6 weeks prior to the event if it hasn’t been paid in full during the time of booking. Payments are non-refundable, non-transferable.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I book Accommodation? Is there a discount?
Party night bedroom rates are available on our website. Please book online using the promotion code PARTYNT. Subject to availability.

What are your payment terms?
£10 non-refundable deposit per person required at the time of booking, with the full balance due 6 weeks prior. We are not able to provisionally hold places at any of our parties, and we cannot accept part payments.

Will we be sat together?
We will do our best to sit large groups as close together as possible however this cannot be guaranteed and depends on the set up of the event.

Will we be joined with another group?
All of our party nights take place on tables of 10. Smaller groups may be joined to form one large table.

What is the dress code?
Please refer to our Christmas Party Night page for all details on the dress code.

Can I purchase drink tokens?
Drinks can be ordered to the table using a QR code, or from the bar.

Can I visit to see the venue before I book my party night?
Unfortunately we are unable to accommodate site visits or show arounds of the venues prior to booking.

Can you send me an email with all the information on a party night in?
Please refer to our Christmas Party Night page for all available details.

I need to reduce the number of people in my party?
Please contact the events team on 01633 410 252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

I don’t drink. Will there be non-alcoholic options available?
Yes, we will provide a non-alcoholic alternative.

We welcome everyone, regardless of their requirements. Some of our venues have limited disabled access. If you require assistance, please inform us beforehand. If we cannot accommodate the requirements at your chosen event, we will endeavour to arrange an alternative venue.